![]() For instance, an IT self-service capability that’s designed and delivered purely to save money will most likely not be used sufficiently to make a real difference to IT support operations or to deliver the expected financial benefits. To achieve these, however, organizations need to appreciate that driving shift-left change purely to save money will most likely do more harm than good. Delivering a better end-user/customer experience.The better use of scarce technical knowhow and capabilities.Speedier incident and service request resolution.It’s a strategy that’s focused on a number of benefits, including: ![]() ![]() Shift-left should be a conscious effort to improve IT service delivery and support rather than something designed to save money on a piecemeal basis. Click To Tweet Shift-Left Is an IT Service Desk Strategy, Not a Tactic Still unsure on what the Shift-Left concept is within #ITSM? Then this blog by is for you.
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